Custom Apparel (Apparel that has been decorated with a custom logo, name, or number) is not eligible for full refund returns. If you’d like to return or exchange custom apparel we will give you 50% of your purchase price back for a return or 75% of your purchase price back for an exchange.
Items must be in their original condition to qualify for a return or an exchange. Request for a return or exchange must occur within 30 days of the receipt of the product. There is no fee for cancellations; any amount charged will be completely refunded if a customer decides to cancel an order before it ships.
Orders placed during order windows will be processed at the end of the order window and will be shipped or ready within 2 weeks of the end of the order window. Orders placed outside of an order window will be shipped or ready within 3 weeks of the order date (We aim to beat this 3 week turnaround time, but sometimes individual orders placed outside of an order window will take a full 3 weeks – contact us in advance if you need something by a certain time).
Certain coupon codes are created strictly for certain organizations or individuals. We reserve the right to remove or cancel coupon codes that have been misused.
Messner Athletics LLC will securely protect your information. We may collect your name, company name, address, phone number, e-mail address, account user name, and password. Payment information is securely collected by our payment processor (Stripe) and processed on their servers.